Helpdesk for Outlook

UpdatedSeptember 27, 2022

•1 min read

My company, Coalition Software, has released its latest product. It’s a Helpdesk Add-in for Outlook 2007.

It’s a small tool for use by in-house support teams. The users they support can submit tickets quickly and easily directly from Outlook. It can be run in online as well as offline mode. In online mode the applications and priorities gets read from a SQL server database and in offline mode (when the user has no access to the database) it can submit the ticket via email, with pre set applications and priorities.

We’ve decided to create it as an add-in for Outlook due to the fact that most Outlook users have it open the better part of the day, this way they do not need to switch between different applications or learn any radically new interfaces.

You can download the videos on using it in here.

You’re welcome to let me know what you think and suggestions are always welcome.

More from this blog

A Study in Flutter: Dynamic Forms

A recent requirement came up for configurable dynamic forms in a mobile application. There are a few dynamic form packages for Flutter, but I wanted a bit more control over the schema and behavior of the form. Here follows my attempt at creating dyna...

Jul 25, 20237 min read

Introduction to CSharp2Dart.com

If you've ever written a mobile app with Flutter that integrates with an API, then you'll know that there are a lot of model objects that get passed between the app and the API. JSON Serialization in Flutter can also take a fair amount of boilerplate...

Jan 7, 20223 min read

Searching Azure Blob Storage using Blob Index

Back in May 2020, Microsoft announced a new feature for Azure Blob Storage called Blob Index. Essentially, this enables you to add key/value tags to your Blob objects and be able to query said Blob objects without having to use a separate service lik...

Apr 19, 20215 min read

Searching Azure Blob Storage using Blob Index

Using AWS Cognito with Vue/NuxtJS

In my last post, "Using AWS Cognito with Xamarin Forms", I showed how to authenticate with Amazon Cognito using Xamarin Forms and the Xamarin.Essentials Web Authenticator. In this post, we'll go through the process of using the AWS Cognito Hosted UI ...

Apr 6, 20216 min read

Using AWS Cognito with Xamarin Forms

In this post, I'll show you how to quickly and easily set up user authentication for your Xamarin Forms app using Amazon Cognito. AWS Cognito is a user identity management solution by Amazon. It is a really easy way to add authentication to your appl...

Mar 24, 20217 min read

Mythical Man Moth

80 posts

Hi, I’m Pieter van der Westhuizen. I'm a professional freelance web & mobile developer from South Africa that has been code slinging for more than 23 years. https://youtube.com/shorts/aCCKAnDNrzM

Command Palette

More from this blog