Helpdesk for Outlook

Pieter van der Westhuizen, a professional freelance web & mobile developer and founder of Coalition Software.
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Pieter van der Westhuizen, a professional freelance web & mobile developer and founder of Coalition Software.
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My company, Coalition Software, has released its latest product. It’s a Helpdesk Add-in for Outlook 2007.
It’s a small tool for use by in-house support teams. The users they support can submit tickets quickly and easily directly from Outlook. It can be run in online as well as offline mode. In online mode the applications and priorities gets read from a SQL server database and in offline mode (when the user has no access to the database) it can submit the ticket via email, with pre set applications and priorities.
We’ve decided to create it as an add-in for Outlook due to the fact that most Outlook users have it open the better part of the day, this way they do not need to switch between different applications or learn any radically new interfaces.
You can download the videos on using it in here.
You’re welcome to let me know what you think and suggestions are always welcome.